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Information & Advice

4449973-beautiful-pink-orchid-against-white-backgroundFacilities : All Hair, Nail & Beauty facilities are open to the general public as well as all the scheme tenants and their family and friends.  Children are welcome however, we do ask that they are supervised at all times.

Appointments : Please arrive 10 minutes prior to your appointment as this allows time to relax and unwind.  Also consultations will be carried out within this time.  If you arrive after  your booked appointment time, your actual treatment time may need to be reduced or re-booking may be offered.

Cancellations : Where possible, please allow 24 hours notice for cancellation of any appointments. This will allow us to re-book and serve another client. In this respect a 50% fee will be charged for cancellations not given within this time.

Medication : Please let us know at the time of booking if you suffer from any allergies, medical conditions or are taking any medication as some treatments may not be suitable.  A G.P’s letter of consent may be required before treatment can commence.  Also advise your therapist of any recent operations or if you are pregnant or trying to conceive as some treatments may not be advisable.

Payments : Acceptable forms of payment are by cash, cheque or in some Essenza salons credit or debit cards may be acceptable also. Prices may be subject to change without notification.

Hair Treatments : Treatments marked with * require an allergy teat 24 – 48 hours prior to appointment.

Waxing Treatments : Avoid sunbathing, sun beds and very hot baths for 24 – 48 hours after appointment as the waxed area will be sensitive to heat.  Also avoid friction from nylon or tight clothing and the use of perfumed lotions, creams or make-up.  Your therapist will advise on suitable aftercare and products.

Allergy Test : Treatments marked with * require an allergy test 24 – 48 hours prior to appointment.  You may request an allergy test at any time for any treatment.

Natural nail & Nail enhancement treatments : Where possible please remove polish from nails prior to your appointment.  This is to ensure your treatment time is not reduced.  Home care is essential.  Keep natural nails hydrated by using oils, cuticle & skin gels or nail moisturisers.  Use of a UV protective top coat on nail enhancements will prevent yellowing.  Do not use your nails as tools and try to wear gloves during household chores to protect your skin and nails from any damage.  Nail enhancements should be removed professionally to reduce the risk of damage to the nail.

Pedicures : Please remember to wear open toed shoes to avoid smudging of polish.  Flip flops may be available for sale from reception.

Holistic Treatments : All holistic treatments are highly relaxing.  You may experience some natural side effects; for example, slight aching, passing of water more frequently or tiredness and headaches.  These are all signs that the treatment is having a good effect.  To enhance this effect drink plenty of water and try to avoid alcohol and heavy meals for 24 hours. Regular treatments will improve muscle tone, skin texture, stress levels and wellbeing.

Eye Treatments : Please ensure contact lenses are removed prior to all eye treatments.

Facial Treatments : After a relaxing facial it is recommended that you avoid the application of make-up for as long as possible.  This is to ensure the products used have time to penetrate the skin to give the best effect possible.

Tanning Treatments :Skin must be exfoliated and free from deodorants, creams & perfumes for best results.  Hair removal should be carried out at least 24 hours prior to treatment.  Dark loose fitting clothing is recommended as colour may transfer.  Requires overnight development for best results.